CyberTalk Support

·        3-way Calling
Three Way Calling enables the subscriber (while connected to another party) to add a third party to the call without operator assistance. To add a third party to the call, the subscriber puts one party on hold (flash hook), dials the third party, and after connecting to the third party, flash hooks again to connect all parties. The added party may be dropped from the connection by a flash hook from any 3-way Calling subscriber.  3-way Calling is activated once subscribed and deactivated once unsubscribed.

 

·        Speed Dialing 8
Speed Dial provides the subscriber with speed dialing numbers. The Speed Dial activation code is *74. 

To program Speed Dial: 1. Pick up the receiver on the phone and listen for dial tone.
2. Dial *74 immediately followed by the Speed Dial code (number 2 to 9, pressed on the keypad to initiate Speed Dial) and the destination telephone number. Before hanging up the receiver, listen for the confirmation indicated by two beeps.  This will indicate that the Speed Dial code was successfully configured.

To use a programmed Speed Dial number:
1. Pick up the receiver on the phone and listen for dial tone.
2. Dial the Speed Dial code for the desired number, followed by the # (pound) key.

 

·        Call Forward All
Call Forwarding enables the subscriber to redirect incoming calls to another line. 

To activate:
1. Pick up the receiver on the phone and listen for dial tone.
2. Enter *72 immediately followed by the complete destination number. If the programmed number is a valid number a prompt will be played, indicating a successful configuration.
To deactivate, dial *73.  Note- A fast beeping while listening to the receiver will indicate that a feature is currently active.

 

·        Call Forward Busy
Call Forwarding Busy Line enables the subscriber to forward incoming calls to another line when the subscriber's line is busy.
To activate:
1. Pick up the receiver on the phone and listen for dial tone.  Enter *57 to deactivate Call Waiting.  Hang up.
2. Pick up the receiver and enter *90 immediately followed by the complete destination number. If the programmed number is a valid number a prompt will be played, indicating a successful configuration.
To deactivate, dial *91.  Remember to reactivate Call Waiting by pressing *56.

 

·        Call Forward No Answer
Call Forwarding No Answer enables the subscriber to redirect incoming calls to another line if the subscriber's line is not answered after a predetermined number of rings.

To activate:
1. Pick up the receiver on the phone and listen for dial tone.
2. Enter *92 immediately followed by the complete destination number. Before hanging up the receiver, listen for the confirmation indicated by two beeps.
To deactivate, dial *93.

 

·        Call Waiting
Call Waiting is a feature that enables the subscriber to know there is an incoming call while they are on the line. The subscriber receives audible tone (that only the subscriber can hear) and the calling party receives audible ringing. The subscriber may answer the new call by one of two methods.
1. The subscriber can flash hook, placing the original call on hold and answer the new call.
2. The subscriber can hang up. The telephone will ring and the subscriber can pick it up.
Note: Call Waiting can be deactivated on a per-call basis by entering *70 before dialing a phone number.  Call Waiting can not be deactivated while a call is in progress.

 

·        Caller ID
The Caller ID feature is activated upon signup if elected.  This feature allows you to identify incoming calls.

 

·        Call Return
This feature enables the subscriber to automatically call the last incoming number, as long as Caller ID was not blocked on that call. If the called party is busy, the subscriber must hang up and try again later. This feature is typically invoked after missing an incoming call. 
To use call return:
1. Pick up the receiver on the phone and listen for dial tone.
2. Dial the activation code *69.

 

·        Distinctive Ringing
Teen Service Operation is an incoming call management feature that enables the subscriber to distinguish different incoming callers by asigning different ring styles. This feature can be enabled by logging into the Linksys PAP device.  (Refer to your Customer Account Information Sheet)  Once logged in, go to your User 1 tab.  Under the Distinctive Ring Settings, add up to 8 numbers you wish to have distinctive rings.  Each assigned number will have a different ring when they call you.

 

·        Block Last Call
If you receive a call and do not want the caller to be able to reach you again, you can use the Block Last Call feature.  After you hang up the phone, pick up the receiver and press *60. This will block any future calls from the last caller until the feature is used again on another number or deactivated by pressing *80.

 

·        Voice Mail   Basic VoIP Voicemail Instructions

Retrieving Voicemail:
There are three ways to get your voicemail from the voicemail system, each is detailed below.

1. From your touch-tone phone:
    Dial 5001, your password, then # (pound) key.
    Once in the system, follow the prompts to check messages
   (ex. Press 1 for new messages)

2. From an outside line:
    Dial your CyberTalk number (ie 815 784 9898).
    Wait until voicemail picks up then enter 1.
    Then enter 5000.
    Enter the 10 digit phone number, and when prompted, your password followed by
    the #(pound) key.
    Once in the system, follow the prompts to check messages.
   (ex. Press 1 for new messages)

3. From the web:
    Go to the address https://phone.invisionnetworks.com/SiPbx/index.php
    enter (your 10 digit number)@atcyberResidential (ie. 8157849898@atcyberResidential)
    The password, by default is 1234
    Click login

3. From your email:
    If an email address was provided, you will automatically receive an email notifying
    you that a new message has arrived. Attached to the message will be
    the audio portion of the voicemail

 

Questions??  Please contact our office today at (815)784-9898